RETURN POLICY

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

For fairly used items: All our USA/UK used Laptops and Phones are all tested okay and are in good working condition. However, we accept returns for exchange only for items that the customer detects abnormalities during usage in the first 2 weeks (14 days) of purchase.

For brand new items: Brand New items come in sealed packs or cartons. It is expected that there should be no faults. In any case the customer is sent a different item from what they ordered, the item should be returned sealed and unbroken not more than 7 days after receiving the wrong item.

• All returned items must be in the same condition as when it was received, with all original tags and labels attached, including the receipt of purchase.

WARRANTY PERIOD

Hardware: 2 weeks (14-days). We trust that 2 weeks of usage should be able to reveal any hidden fault that a fairly used Laptop has. During this time, we can correct the problem or exchange for you.

Software: 1 Month (30-days). Our 1 month Warranty on software covers any misbehaviour or malfunction of the computer’s operating system. During this period, we can correct the problem or exchange for you.

RETURN PROCESS

To return an item, please email customer service at returns@tochmobile.com.ng to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number. Kindly place the item securely in its original packaging and include your proof of purchase, and waybill your return to the following address:

Tochmobile NG

Attn: Returns

RMA Number

1, Oshitelu Street, Computer Village,

Ikeja, Lagos

Nigeria

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • We accept returns for items that a customer finds faulty.
  • Our 2-Weeks Hardware Warranty on fairly used gadgets does not cover Screen of a laptop sold with a working screen.
  • Item(s) must be in the same physical condition as when shipped to the customer.
  • We will not accept returns for an item that sustained damage by the customer.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

2349056137778

returns@tochmobile.com.ng